Vic Firth American Custom® SD1 General Vic Firth

Fast Shipping and Professional Packing

We offer a wide range of shipping options due to our long-running partnerships with UPS, FedEx and DHL. Our warehouse personnel are well educated and will package the items according to our exact and precise specifications. Your goods will undergo an exhaustive examination before they will be securely packaged before being shipped. We ship to hundreds of thousands of customers every day across different countries. This is a testament to our dedication to being the biggest online retailer in the world. The warehouses and centers of distribution are located in Europe and the USA.

Orders that contain more than one item are assigned processing periods in accordance with the item.

Prior to shipping, we check the item thoroughly before sending the items. The majority of orders will be delivered within 48 hours. The time to deliver varies from 3-7 days.

Returns

The inventory is always changing and we do not control it completely due to the fact that many parties are involved, which includes our warehouse and factory. This means that the actual stock could change at any time. It is possible that you will not receive your order after it has been placed.

Our policy lasts thirty days. If it's been more 30 days since you made your purchase, we unfortunately can't give you a full refund or exchange.

You are able to return an item if it is unused and is in the same condition when you received it. You must have the item in its original packaging.